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Resident Information

Login Now

Click here to access the login screen. From there, you can manage your account with just a few clicks.

Pay Rent

Ready to pay your rent? Click the button above to login to our portal and pay the rent.

Rental Search

Looking for your next rental property? Click the button above to see our available listings.

New Tenant?

If this is your first time logging into the portal, click this button and fill out the form to request access to the portal.
Tenant Benefits

Tenant Benefits

From paying rent to submitting maintenance requests, you can do it all from our convenient tenants portal. With the ability to access your account from anywhere, you can easily make payments on the go or check in from anywhere, anytime.
From your personal portal, you’ll have access to a variety of features allowing you to:
Our portal is safe and secure, allowing you to make payments without worrying about threats. Your account is password protected, and all transactions are encrypted and securely transmitted.

Tenants Convenience

If you’ve ever found yourself suddenly remembering that rent is due today, but you’re out of town and far away from your rental office, your tenant portal is the answer. You can quickly and easily make online payments from anywhere, at any time. No more worrying about getting to the office during operating hours or placing your payment in a drop box. If you struggle to remember to pay your rent on time or just want to take one more thing off of your to-do list, you can even set up automatic payments and never miss a due date again!
Tenants Convenience

Tenant Resources

No more worrying about missing rental payments. No more calling in to report maintenance requests, then calling back to check on their status. No more sifting through old paperwork looking for past transactions.
With our online portal, you have instant access to a variety of tenant resources to make your rental experience more convenient than ever before. From within the portal, you can view and manage:

Lease Highlights

Our property management team is always available to answer any questions about your lease terms. The full lease document is always available anytime through your online tenant portal. In an effort to provide as much information as possible, here are common questions and answers.
Lease Highlights

Paying Rent

Early Termination

  1. Resident may pay the remainder of the lease term up front and vacate the premises. In this scenario, there is no rent credit due back to the resident, but there are also no charges or fees assessed to the resident.
  2. Resident may request that McLean Company begin finding a new tenant to occupy the property. In this option, please keep in mind the following:
Early Termination

General Responsibilities of Residents:

Right of Entry / Inspection

McLean Company may give notice to perform an inspection of the property / unit. We will always deliver a notice of at least 24-hours to enter, and more often we will provide a courtesy notice further in advance.

Tenants FAQ

The Online Portal is an easy, fast, and secure way to pay rent and other charges online, view payment history, and submit maintenance requests.
Activate Your Account Online
  • You’ll receive an Online Portal Activation email or text message from our management company. Click Activate Now in the email, or tap the link in the email, or tap the link in the text message to establish a strong password to activate your portal.
  • You can also self sign up for the Online Portal at mclean.appfolio.com/connect. Click Request access to the portal and input your information. 
  • Bookmark, create a shortcut icon for the login page or download the mobile app so it is easy to return at any time.
  • You will receive a confirmation email once your portal is activated.
We provide information about utilities on a per property basis. Because every property is slightly different, there is no one common answer. However, we provide information about the utilities in the property information page upon a vacancy, and it is also outlined in your lease agreement what utilities the resident will be responsible for upon move-in.
Any utilities that are resident responsibility will be required to have transferred and setup to begin on your move-in date. The utilities will not be activated unless the resident sets them up in advance.

We encourage all maintenance requests to be submitted online through the Online Portal. We have provided information about how to submit a maintenance request on this page: https://rentmclean.com/maintenance-request

No, unfortunately, once an application is processed, we cannot refund the application fee.
We have provided to view our move-in guidelines. If you have additional questions, please send us an email at [email protected]
No. McLean Company does not permit smoking in our rentals or anywhere on the rental property.
Please see our available properties online at (click here)
We are located at 2500 North Palm Canyon Drive, Suite B5, Palm Springs CA 92262. Our office hours are M-F 8:30am to 4:30pm.
Please login to your resident portal here (link) and on the home tabe you will see a section labeled “Current Lease” with an option to download as a PDF.
Please see our Utility guide here (insert link)
We begin our lease renewal process approximately 100 days from lease expiration. We will first send you a reminder by email of your upcoming expiration and then a formal renewal offer. All renewals are for one-year terms.
Yes, under limited circumstances. You may ask the property manager sending you the renewal offer about the availability of converting the lease agreement into a month to-month. However, our policies require that the month-to-month arrangement agreement last no longer than 6 months.
Yes, we charge the resident a $50 renewal fee for annual lease renewals. If we agree to a month-to month limited arrangement, there is a $150 fee for that option.
Contact our property management team by email at [email protected] with the specific request. There is a one-time $100 fee to amend the lease agreement.
Yes, certain properties are property friendly. Our property descriptions will always include if the property is pet friendly or not. If you are seeking to add a pet after taking occupancy, please contact our property management team so that we can seek approval from the property owner. You are not allowed a pet unless there is an addendum signed to the lease agreement.
Yes, once a pet is approved for the property, we will send a lease addendum that specifies the rules and responsibilities that come with adding a pet to the property. In addition, there is a one-time $200 pet application fee and a $300 increase to the security deposit per pet.
We require our residents to provide a 60-day notice to vacate prior to the end date of your lease agreement. The notice can be submitted online through your resident portal. Alternatively, you can send us a written notice to our Palm Springs office location.
Please see our detailed page on move-out procedures here (link).
We will return all security deposits within 21 days from move-out. We will also send courtesy emails in advance about making sure to provide us with your forwarding address.
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